Privacy Policy

1. Introduction
Build The Dream Pool (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your choices regarding that information.

2. Information we collect

  • Information you provide directly: name, email address, billing and shipping details, payment information processed by our payment processor (we do not store full payment card data), correspondence (support emails), and any content you submit.

  • Purchase and transaction data: products purchased, purchase date, order number.

  • Usage data: pages visited, time on site, clicks, session data, collected via cookies and analytics.

  • Device and technical data: IP address, browser type, device type, operating system, and other technical data.

3. How we collect data

  • Directly from you when you register, purchase, contact support, or subscribe to communications.

  • Automatically through cookies, web beacons, and analytics tools.

  • From third parties such as payment processors (Shopify, Stripe, PayPal) and marketing platforms.

4. How we use your information
We use your personal information to:

  • Deliver the Products and provide customer service.

  • Process payments and fulfill orders.

  • Send transactional emails (access instructions, receipts).

  • Send marketing communications if you opt in (you can unsubscribe at any time).

  • Improve the Site and Products through analytics and testing.

  • Protect against fraud and abuse and comply with legal obligations.

5. Legal basis (where applicable)
For residents of jurisdictions with data-protection laws (e.g., EU GDPR), we rely on consent, performance of a contract, and our legitimate business interests to process personal data.

6. Sharing your information
We may share information with:

  • Service providers: payment processors, hosting providers, email delivery services, analytics providers (Shopify, Stripe, PayPal, Google Analytics, etc.).

  • Legal and safety: to comply with legal obligations or to protect our rights.
    We do not sell your personal data.

7. Cookies and tracking
We use cookies and similar technologies to provide functionality, remember your preferences, and analyze site usage. You can disable some cookies via your browser settings, but this may affect site functionality.

8. Third-party links
The Site may contain links to third-party sites. We are not responsible for those sites’ privacy practices. Please review their privacy policies.

9. Data retention
We keep personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. For customers, we retain order and transaction data in accordance with accounting and tax rules.

10. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. No system is 100% secure; we cannot guarantee absolute protection.

11. International transfers
Data may be processed or stored in countries other than your own. By using the Site you consent to these transfers.

12. Your rights
Depending on your jurisdiction, you may have the right to: access, correct, delete, or object to processing of your personal data; request data portability; withdraw consent; and opt-out of marketing. Residents of California have additional rights under the CCPA/CPRA. To exercise any rights, contact: contact@buildthedreampool.com. We will respond according to applicable law.

13. Children
The Site and Products are not intended for children under 13. We do not knowingly collect personal information from children under 13.

14. Changes to this policy
We may update this Privacy Policy. The “Effective date” at the top will reflect changes. Continued use indicates acceptance.

15. Contact
Privacy questions or data requests: contact@buildthedreampool.com