Refund Policy

Overview
Build The Dream Pool offers a 14-day money-back guarantee on digital course purchases. We want you to be satisfied — if the program does not meet your expectations, you can request a refund within 14 days of purchase.

Refund eligibility & process

  1. Eligibility window: Refund requests must be submitted within 14 calendar days from the date of purchase.

  2. How to request a refund: Email our support team at contact@buildthedreampool.com with: your full name, order number, and reason for the refund. Including the order number speeds processing.

  3. Response time: We will acknowledge receipt within 48 hours and process approved refunds within 7–10 business days (timing depends on your bank/payment provider).

  4. What is refunded: The full purchase price (excluding processing fees charged by payment processors where applicable) will be refunded to the original payment method.

  5. Access upon refund: If a refund is approved, access to the online course and downloadable materials will be revoked.

Support & post-guarantee help

  • Support contact: If you have questions about the lessons after the 14-day period, you may contact Gabriel’s support team at contact@buildthedreampool.com. Our team becomes available for lesson-related support after the initial 14-day guarantee period, so you have time to review the material first. We will respond and assist with questions about the course content, materials, or practical steps.

  • Refund exceptions: Refund requests submitted after the 14-day window are not eligible except in extraordinary circumstances at our discretion. Abuse of the refund policy (e.g., repeated purchases for the purpose of obtaining materials then requesting refunds without legitimate cause) may result in denial of refunds and termination of access.

Disputes and chargebacks
We prefer to resolve issues directly. If you file a chargeback with your bank/payment provider without first contacting us, we may provide all relevant transaction and communication records to the processor which can affect your claim. Please contact us first at contact@buildthedreampool.com so we can sort it out.

Contact for refunds
Email: contact@buildthedreampool.com
Please include your order number and purchase details for faster handling.